Veolia - Water Technologies & Water

Info

SUEZ - Water Technologies & Solutions is now part of Veolia.

Tonkaflo Pump Tools

Flat Rate Repair

All pumps come with a new, one-year warranty.

To send in a pump for repair, please:

1) Submit a purchase order (PO) to Customer Services with the repair part number from the list below.

2) Ship the pump to our facility with the sales order number provided by Customer Service.  Ensure the required paperwork is included with the pump.  Additional details will be found on the order acknowledgement.   Please download the pump repair request form here, fill out all information. 

3)Pump repairs do not include motor repairs.  If motor repair is needed, please reach out the motor manufacturer for details on repairs.

Refer to the bottom of this page for more details.

All prices on this website are subject to change without notice.

EXPEDITE OPTIONS are located below, after the pricing page, in the Services section. 

ALL PUMPS SHIPPED TO Veolia FOR REPAIR MUST ARRIVE IN A DOCK HEIGHT TRUCK. 

All SHIPMENTS MUST DISPLAY THE REPAIR ORDER NUMBER.

Family:
DescriptionPart NumberNet Price (USD)

AS Series - Standard Products
AS 14000 Series Pump Repair with D bearing frames3146653
AS 14000 Series Pump Repair with K bearing frames3146654
AS 1600 Series Pump Repair with bearing frames D, G or H3039552
AS 22500 Series Pump Repair with D bearing frames3146655
AS 22500 Series Pump Repair with K bearing frames3146656
AS 2500 Series Pump Repair with D-G bearing frames3039554
AS 2500 Series Pump Repair with H bearing frames3039553
AS 30000 Series Pump Repair with D bearing frames3146657
AS 30000 Series Pump Repair with K bearing frames3146658
AS 400 Series Pump Repair with A-H bearing frames3039542
AS 4000 Series Pump Repair with D-G bearing frames3039555
AS 40000 Series Pump Repair with D bearing frames3039575
AS 40000 Series Pump Repair with KT bearing frames3039577
AS 40000 Series Pump Repair with KZ bearing frames3039576
AS 9000 Series Pump Repair with D bearing frames3146650
AS 9000 Series Pump Repair with G bearing frames3146651
AS 9000 Series Pump Repair with K bearing frames3146652

AS Series - Non-Standard Products
AS 13500 Series Pump Repair with D bearing frames3039559
AS 13500 Series Pump Repair with E / EK bearing frames3039570
AS 13500 Series Pump Repair with K bearing frames3039571
AS 21000 Series Pump Repair with D bearing frames3039572
AS 21000 Series Pump Repair with E / EK bearing frames3039573
AS 21000 Series Pump Repair with K bearing frames3039574
AS 8000 Series Pump Repair with D bearing frames3039556
AS 8000 Series Pump Repair with E / EK bearing frames3039558
AS 8000 Series Pump Repair with G bearing frames3039557

SS Series - Standard Products
SS 12500 Series Pump Repair with D, G bearing frames1163008
SS 12500 Series Pump Repair with K bearing frames1163009
SS 1800 Series Pump Repair with A-G bearing frames1163001
SS 1800 Series Pump Repair with X bearing frames1163000
SS 24000 Series Pump Repair with D bearing frames1163010
SS 24000 Series Pump Repair with K bearing frames1163011
SS 2800 Series Pump Repair with A-G bearing frames (except D)1163002
SS 2800 Series Pump Repair with D bearing frames1163003
SS 5500 Series Pump Repair with D, G bearing frames1163004
SS 5500 Series Pump Repair with K bearing frames1163005
SS 8500 Series Pump Repair with D, G bearing frames1163006
SS 8500 Series Pump Repair with K bearing frames1163007

SS Series - Non-Standard Products
SS 12500 Series Pump Repair with E / EK bearing frames3190335
SS 24000 Series Pump Repair with E / EK bearing frames3190337
SS 500 Series Pump Repair with A-G bearing frames1162999
SS 500 Series Pump Repair with X bearing frames1162998
SS 5500 Series Pump Repair with E / EK bearing frames3190338
SS 8500 Series Pump Repair with E / EK bearing frames3190339

 

DescriptionPart Number
Flat - Expedite fee if executed1147482
Time & Material - Pump not listed above1224467
Evaluation Fee - NEEDS PERMISSION1163012

*Caution: Models contain obsolete parts – internal parts supplied in original pumps are no longer be available. A retrofit pump (upgraded) repair kit will be used instead of original internal parts.

**Price to be quoted upon evaluation with written prior product management approval ONLY.

***This number is used only when special permission granted by product management. Pump will not be re-assembled. If pump is to be repaired under another part number, this fee will count towards the new fee.

NOTE: If a pump is sent to Veolia, it will be repaired and the account will be automatically charged a flat repair price. No pump will be accepted without a valid order number.

Services

Standard

  • Standard service includes disassembly, evaluation, replacement of necessary parts, assembly, and testing.
  • Pricing applies to standard pumps and does not include motors.
  • Prices above are for standard pumps only.  Additional costs will be charged if we receive customized pumps under the above standard pump repair fee schedule. Customized pumps refer to configure to order pumps that were derived from pumptools.watertechnologies.com or other customization options quoted by Veolia. Please make sure the serial number is attached to the pump. To expedite processing, please contact Veolia in advance and provide a serial number of the pump in question, and Veolia will provide a quote to repair your custom pump. We can use 1224467 to process these orders.
  • All pumps received by the repair department will be repaired. Only pumps that use the evaluation fee part number will be evaluated.

Expedite Fee - Pump Repairs:

  • We offer an expedite service for critical situations.  This service will decrease our communicated lead time as much as possible, depending on material availability.   This fee is not billed if we were not able to effectively expedite. (i.e. parts shortages)
  • In addition, this service includes warranty repairs when outside of our standard lead-time. It is strongly recommended that critical applications maintain a spare pump if downtime is detrimental.
  • Please work with your sales person and customer service to expedite orders and to check current lead times. 

Expedite Fee - New Pumps:

  • We offer an expedite service for critical situations.  This service will decrease our communicated lead time as much as possible, depending on material availability.  An expedite fee is charged accordingly. This fee is not billed if we were not able to effectively expedite. (i.e. parts shortages)
  • Depending on quantity of pumps required, additional expedite fees may be required.
  • Please work with your sales person and customer service to expedite orders and to check current lead times. 

Shipping

  • All pumps should be shipped in either the original container or packing providing similar protection so that damage is not incurred during the shipping process.
  • Pumps shells and bearing frames should not be disassembled prior to being sent for repair.
  • Disassembly or gross damage due to attempted repair could cause damage beyond that incurred during the operation and result in added expenses not covered under the flat fee.
  • Return shipping cost will be pre-paid and added.
  • Please drain pump of all fluids prior shipping. Special care should be taken to drain oil from the bearing frame assembly.

Warranty

All pumps come with a new, one-year warranty.  Please contact us  for additional information and copy of our standard warranty.